Infrastructure That Boasts Sustainable Growth
We don’t just expend in infrastructure we invest in seamless delivery and data security
Infrastructure
At FiveS Digital, we believe that it’s not about being better; it’s about being better and different. We offer comprehensive and unparalleled business solutions and services. By leveraging technology powered solutions packed in stateoftheart infrastructure, FiveS follows a resultoriented approach to enhance your business processes. Furthermore, the current infrastructure has been integrated with features like realtime updates to agents, strong encryption, virtual team engagement, etc., allowing companies to cope with the new WFH (workfromhome) normal.
FiveS Digital Infrastructure
Our infrastructure is backed with
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Cloud Based System
A cloudbased system that allows us to store all customer data safely
Dedicated Server
A dedicated server that boasts of all the latest configurations and security patches
Highspeed Bandwidth
100 MBPS data bandwidth that draws a highspeed internet connection 24*7
Uninterrupted Connectivity
High speed leased line as well as RF links for uninterrupted connectivity
Certified by ISO
Data security measures as per best practices certified by ISO 27001.
Superior Quality Headsets
The most superior quality headsets for Voicebased processes
Highly Secured
Highly secured and updated firewalls and Universal Threat Management System (UTMs).
Cloud Redundancy
Automated data mirroring and backups with redundancy on cloud.
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24*7*365 Presence
24*7*365 physical, biometric, access control system, and surveillance camera security
100% Power Backup
Inhouse N+1 UPS and generator that allows us never to power down
Interactive Response System (IVR)
Topoftheline IVR system to retrieve the customers’ information in seconds
GDPR Compliant Practices
GDPR compliant practices, especially for our European clientele
Predictive Dialer
Predictive dialer for both inbound and outbound calls
Dynamic Plan
Dynamic business continuity plan (BCP) within multiple sites
Smart Dialers
An alliance with top dialer companies like Ameyo, ARIA, Drishti, and Elision
CRM integrated Dialer
An advanced contact center dialer with CRM system integration