Customer Experience Services & CX Solutions
Offering a one-stop solution for anything and everything you need to deliver exceptional customer service - EVERY SINGLE TIME
Customer Experience (CX) Management Solutions
How customers perceive your brand is pivotal for the business. And, this perception is largely driven by the quality of experience along the entire customer journey. Every interaction a customer has with your product, service or people involves an element of experience. How businesses formulate their processes to deliver a delightful CX (Customer experience management) is the key to success.
What we offer A singular approach to meet all your CX (Customer experience mangaement) requirements. With the perfect blend of technology and humans-in-the-loop, we enable businesses to create, monitor and there by improving CX management service to ensure customer satisfaction. We help businesses to optimize the cost-to-serve a customer and improve customer experience (cx) service at all touchpoints. By partnering with us, you not only get access to cutting-edge technology solutions to automate and streamline your customer interactions, but you also get access to a diversified pool of human resources spread across various geographies to solve short and long-term problems. We don't just sell products, we solve problems!
You can expect:-
- Personalized and hyper-personalized user experience. (CX management)
- AI-enabled solutions to scale with self-support.(CX platform)
- Omnichannel humane experience for complex issues managed by experienced teams.(CX services)
Advantages of Customer Experience (CX) Solutions
Customer Experience Management Services
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Employee Retention & Satisfaction:
With the help of a CX management system, there is a 30% decline in avg. handling time, 94% decline in fatal errors & training period is reduced by 70%. All this directly increases employee satisfaction, making it easy to retain employees.
Loyal customers - Higher retention
It is evident that retaining a customer is much cheaper than acquiring new customers. With the help of an optimized customer service strategy, you can retain existing customers effectively. Not only customer retention but also brand loyalty is positively affected with enhanced customer service.
Enhanced brand value
Increased customer satisfaction will lead to more word-of-mouth publicity, positive reviews, and hence more brand awareness. And improved brand awareness and brand equity will automatically increase brand value.
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Improved efficiencies in CX processes
Tons of SOPs, quality checks, and draining feedback meetings do not guarantee a better customer experience, but it does negatively impact the employee experience. With the help of customer experience management solutions, the efficiency of these processes can become very smooth.
Increased Customer Satisfaction
The CSAT scores are not just numbers on a sheet anymore. This is a defining factor for the sales & profits of a company. With the help of customer experience management services, you can ensure a 45% increase in your avg. CSAT score by offering your customers quality customer support at all the touchpoints.
Better IT Support & Management
With a customer experience management system in place, there is a 0% dependency on the SOPs. It is a complete CX transformation using the latest technology available in the market.
Use Case of Customer Experience Solutions
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E-KYC
The process of collecting the data needed & the verification of customer details for EKYC can be done with the help of CX software. Automating this process can increase the speed of this process but also help in ensuring better accuracy & efficiency. The customers will also be benefitted from the ease & speed of the EKYC operation.
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Food Delivery
The process of ordering food on a food delivery app can be highly optimized with the help of a CX platform. This platform can help a food delivery company in order tracking, modification & cancelling of orders and offering personalized recommendations to the customers.
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Insurance
CX software can help companies in the insurance industry by automating claims processing, case management, claim tracking, and modification & cancelling policies. The software can improve the speed & accuracy of case management and claim processes and positively impact customer satisfaction.
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Agri-Tech
A CX software can support an agritech start-up by collecting customer feedback, optimizing the user experience on digital platforms, monitoring customer journeys, resolving customer queries, and in the holistic improvement of overall customer experience.
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Online Ticket Booking
When it comes to bookings, the entire world is doing it digitally; be it a movie ticket, a plane ticket, or a ticket to your nearby museum- everything is online. With the help of a CX software, the entire process of ticketing can not only be optimized but also customized as per your customer preferences.
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Marketplace
The e-commerce industry is expanding daily, and customer experience has become a defining factor for companies surviving the market's cutthroat competition. A CX software can assist e-commerce brands in hyper-personalization, collecting feedback & reviews, and, most importantly, in having a seamless omnichannel experience for the customer.
