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Coffee Chat with FiveS!

Coffee Chat with FiveS!

Sometimes the best business ideas start over coffee. Let's brew yours.

Welcome to Coffee Chat with FiveS!

Welcome to Coffee Chat with FiveS, the signature podcast by FiveS Digital, where our CEO Kapil Sharma sits down, coffee in hand with global CX leaders, tech disruptors, and innovators who are redefining how the world does business.


This isn’t your usual corporate talk. It’s 45 minutes of unfiltered insights, bold predictions, and stories straight from the people shaping the future of Customer Experience, AI, Automation, and Digital Transformation.


From FinTech breakthroughs and responsible AI to how healthcare, BFSI, and eCommerce are being reimagined, we ask the real questions that spark curiosity and challenge convention.


Grab your cup, tune in, and join the conversation that’s changing the CX game, one sip at a time!


Subscribe. Stream. Get inspired.

Welcome to Coffee Chat with FiveS!

See Our Events

$250B+ Kitchen Appliances Market: Tapping from India with Great Product Experience
October 3, 2024

"$250B+ Kitchen Appliances Market: Tapping from India with Great Product Experience." In this engaging session, you’ll gain insights from two seasoned leaders on how to unlock the immense potential of India’s kitchen appliances market. From emerging trends to enhancing product experience, learn how to navigate this $250B+ industry and create impactful consumer experiences.

Approach to Build a Robust CRM Eco-system for Fintechs/Banks, Globally
August 30, 2024

Mark your calendars for an insightful "Coffee Chat Session" with Mr. Kapil Sharma, CEO of FiveS Digital, and Mr. Dinesh Dua, Chief Customer Experience Officer at Sobha Realty with previous stints as SVP & Head - Experience & Service at HDFC Bank.

Evolving Usage of AI Blended with Human Empathy, to Enhance CX, Globally
July 11, 2024

This session will delve into the "Evolving Usage of AI Blended with Human Empathy to Enhance Customer Experience Globally".

AI-Driven Outsourcing: Enhancing CX and Efficiency at Scale
July 20, 2023

This is an incredible opportunity to gain insight into the topic" AI-Driven Outsourcing: Enhancing CX and Efficiency at Scale." Mr. John Walter brings extensive experience as an outsourcing advisor, assisting clients in finding the ideal outsourcing vendor for their unique business needs.

Leveraging AI ML with RPA for Process Automation and Optimization
June 30, 2023

His expertise spans across diverse sectors, including telecommunications, media, entertainment, banking, and insurance. Together, they will engage in a captivating discussion on the topic, "Leveraging AI, ML with RPA for Process Automation and Optimization."

Enhancing patient experience and patient safety through technology
April 20, 2023

They will discuss "Enhancing patient experience and patient safety through technology," a subject of great significance in providing high-quality healthcare to patients. In this rapidly growing Healthcare industry, learning ways to enhance your credibility is of utmost importance.

How AI Ops can enable large transformational projects to be driven through tech led approach
March 23, 2023

Our CEO, Kapil Sharma, will be hosting the next episode of Coffee Chat with special guest Mr. Frank Pauli, the CEO at Cyclomedia Technology B.V. They will be talking about "How AI Ops can enable large transformational projects to be driven through tech-led approach".

Automation - Habit for scale in business processes, globally
February 13, 2023

During the chat, Jonathan Roth will connect with our CEO Kapil Sharma to discuss "Automation - Habit for scale in business processes, globally" emphasizing the role automation plays in scaling businesses and its impact on the industry.

Diversity, Equity and Inclusion – Is it mainstream now? How is BFSI industry embracing DEI
January 18, 2023

Diversity, equity & inclusion are becoming the center of HR policies across businesses, and the BFSI industry is not shying away from embracing the change. While banks and financial institutions are rigorously trying to boost DEI efforts, a focused approach, strong leadership, and apt guidance is required to keep moving in the right direction.

Changing landscape of CX in banking and new-age fin-tech space
December 19, 2022

The banking and Fin-tech industry in India is undergoing significant changes as it adapts to the evolving needs & expectations of customers and the impact of new technologies & regulatory developments. Customer expectations have changed significantly in recent years due to the rapid adoption of digital technologies.

Intimate wellness and how technology is breaking the taboo
November 23, 2022

Intimate/sexual wellness is often neglected by people and conversations around it are rare. But, now the market for intimate wellness is growing in India and technology is revolutionizing the way intimate wellness care is delivered. Allo is India’s first digital health clinic for your intimate well-being.

Why diversity and inclusivity are important to business and how successful diverse cultures can be built?
August 15, 2022

Diversity and inclusion are essential in business today as different perspectives and backgrounds provide the balance and diversity needed for effective decision-making.

Fintech for next-gen and wealth creation through aggregation
July 18, 2022

Transformation in financial sector is inevitable. And, Banks, NBFCs and other FinTechs are already disrupting the space. Today Gen Z is investing in Capital markets, SIPs and various other products. In a competitive technology driven environment, how financial institutions are overhauling their technology functions to sail through this digital disruption?

Healthcare 2.0: transforming the way people access care
June 17, 2022

Businesses should review their strategic and customer priorities and decide who they want to be. This Coffee Chat session is all about "Healthcare 2.0: transforming the way people access care."

Building and scaling omni-channel presence, keeping customers at the center
May 19, 2022

Businesses should take the time to examine their strategic and customer priorities and decide who they want to be. Combining marketing, retail, and customer experience through multichannel strategies. Creating value through multichannel excellence demands a laser focus.

Disruption in insurance industry led by technology and super focus on human empathy
April 18, 2022

Industry 4.0 is disrupting the insurance ecosystem, and insurance organizations must quickly evolve and adopt innovations and technologies. But, digital transformation in a legacy industry like Insurance can be overwhelming.

How technology with human is changing experience for users @Tata 1mg?
March 25, 2022

It is our pleasure to host a special event for Customer Experience & Marketing Leaders to learn about and master the how's and why's of strategy, technology, and leadership in the E-Commerce industry to deliver superior customer experiences.

Digital led process transformation is Future. Keeping humanity in the loop!
February 15, 2022

Intelligent Automation of business processes can increase revenue, decrease operating costs, and improve customer satisfaction. But not sure how you can make your company a part of this transformation? You will be thinking about Which technologies you should invest in? Well, the next session of Coffee Chat with FiveS is for you!

Leveraging Impact Sourcing in your core business strategy
December 17, 2021

Impact Sourcing plays an important role in the digital era where you have the opportunity to source from remote parts. This session will discuss the positives of impact sourcing and responsible sourcing. Attendees will know about the IAOP's initiatives, goals and targets.

Building & Scaling a customer centric business, via the D2C route
November 15, 2021

Creating an excellent customer journey has become a necessity for all businesses. Organizations are now opting for the D2C route to build and scale customer-centric businesses. To help companies understand the role of technology in mapping customer journeys and providing marketing ideas for acquiring the target audience,

Impact of Automation on future of contact centers and customer service unit
October 11, 2021

Without a doubt, automation has transformed the structure of businesses in this digital era. Organizations all around the globe in the customer services field are trying to successfully implement automation technologies to stay abreast of the changing environment.

Impact and role of responsible AI & Machine learning in e-tail and other businesses
September 16, 2021

AI and ML have taken the front-row seat in businesses all around the globe. Various e-tail and other businesses like fintech, healthcare, and automotive are figuring use cases and efficacy to understand the role of AI/ML in building efficient customer-centric platforms and thus operations.

Responsible Sourcing and Businesses
August 24, 2021

Responsible sourcing amid Covid-19 has become the talk of the town. Businesses all over the globe are facing challenges dealing with sourcing and managing their operations. To address these concerns and provide insights into how technology along with responsible sourcing can help organizations conquer the difficulties and grow sustainably, hear Kapil Sharma, CEO of FiveS Digital in conversation with Soo Shim, Global VP, Industry Value Chain, Intelligent Spend Management, SAP.