Voice Bot Solution
About the Client
The client is solving the problem for Unorganized distributed Taxi Market where users can search Taxis & provide Taxis with the help of a very simple and effective interface.
Problem Statement
The Client wanted to promote their Application so the right audience can easily reach out to their platform.
Challenges
- Manually, it was time consuming and costly. Taking @120 INR per user for field work and @55 INR for manual calling.
- High chances of fake account registrations
- Low ratio of application download
Solution
- Sourced real data through referral program
- We developed autodial outbound humanoid IVR to reach out the audience, with a 50% cut off time logic
- Every call was followed by an autogenerated text with application link
Result
- Reduced 86% costing from field work and 70% from manual calling. CAR @17 INR per user
- 100% genuine on-boarding
- Reduced 90% efforts as compared to manual efforts
- Application download ratio went up to 20-25% of success IVR connects
FiveS Digital is an impact sourcing BPM partner for it’s global clients, helping them improve their CX every single time. Thus, generating on-ground impact by creating job opportunities where people belong.